Centergy® Remote lets you:
- Unite your contact centers worldwide without replacing any hardware
- Use existing telephones from any manufacturer
- Extend the contact center to agents anywhere
- Add new remote agents in minutes without special equipment or network facilities
- Manage all agents and report on their performance with Centergy's powerful tools, regardless of where the agents reside
Centergy® Remote extends the power of your contact center to remote agents anytime, anywhere
With Centergy Remote, your remote agents can:
- Participate fully in existing contact center call routing
- Access consistent customer information
- Make warm transfers within your entire network
- Use existing contact center resources, including voice-mail and interactive voice response